MB
Michaela B
1 reviews | Active since Jun 2020
01 Jun 2020, 15:12
Don't shop at Makro online
I am shocked at the service at makro. I ordered a tv which showed it was in stock online. It said it would take 5 to 7 working days. When I paid it changed to 10 to 14 days when I asked them to pick it up they said it would take the same amount of time. After waiting 6 days they contacted me and told me it's out of stock. And now the money will only be refunded after 7 days. No I have no money or a TV. I can't even shop elsewhere. I saw all the bad reviews about makro online and I didn't listen. Now I'm suffering
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Replies (2)
Makro's replyOfficial
02 Jun 2020, 17:52Good day Michael,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
e take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
e take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply02 Jun 2020, 17:52
Official
Good day Michael,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
e take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
e take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MB
Michaela B's updateReviewer Update
11 Jun 2020, 07:59Okay so after the above situation. It's been 11 days and I still have not received a refund. Makro was so quick to take money from me but after their item was not in stock and they promised a refund within 7 days I am still awaiting my refund. We are struggling at home because we have no food. And makro is sitting on this matter. It's been 17 days since I purchased my item and I don't have my refund. I'm so disappointed.
MB
Michaela B's update11 Jun 2020, 07:59
Reviewer Update
Okay so after the above situation. It's been 11 days and I still have not received a refund. Makro was so quick to take money from me but after their item was not in stock and they promised a refund within 7 days I am still awaiting my refund. We are struggling at home because we have no food. And makro is sitting on this matter. It's been 17 days since I purchased my item and I don't have my refund. I'm so disappointed.