DON'T SHOP AT MAKRO

Makro makes promises to get rid of you and never keep them. I needed products delivered on a specific date. I was told in store that it is easier to order online and then arrange the delivery date. I order a fridge and a washing machine on the 14th of April. The next day I received a message saying my order was ready. I immediately contacted the call centre to explain that I needed the items to be delivered on the 19th. I was assured that this was arranged. I called again on Thursday to check the order will be delivered on Saturday and was told it was scheduled for delivery. Saturday arrived and I contacted the call centre and was assured my delivery would arrive on Saturday. It did not. I contacted Makro through whatsapp first thing Sunday morning and was just told that the delivery was scheduled for Monday being 2 days late. This morning I contacted the call centre at 9:28am and was told that the items would arrive today between 12pm and 6pm. I then contacted Makro via whatsapp at 12:10pm to confirm the delivery as I had not received anything from the driver as promised. I was sent a tracking link and told my order would be delivered today. At 3:26pm I contacted Makro via whatsapp to ask for confirmation that my order had been collected by the driver as the tracking app showed that it had not been collected. I received a reply at 4:15pm to say my order will be delivered tomorrow. I enquired how to lay a complaint and was directed to the call centre, the same call centre who I have been in contact with for the past week and have been useless. My daughter has had to ask for a days leave tomorrow to ensure she is available to receive the order, and there is no guarantee that it will actually arrive as they have made promises before. I would not recommend Makro to anyone, very quick to take your money and then you are not a priority. My daughter also bought an iron from Makro instore, which does not work and now has to find time to go and exchange or refund the item, that is if they will actually do this.