1 reviews | Active since Jun 2011
Don't purchase online from Makro!
I purchased an Infrared thermometer online from Makro at the end of May. Two days after it was delivered I advised Makro that it was faulty. (I had another identical, thermometer so was very well placed to know that it was faulty). The Makro Call Centre is appalling, hopefully this is a temporary phenomenon due to Lockdown. Nonetheless after a long wait I spoke to a very pleasant consultant and was assured that all was in hand for the courier to collect the faulty thermometer and exchange it for a new one. Since then the progress has been nil. I have emailed follow ups. I phoned the call centre today. After a 15 minute wait to have my call answered, the consultant put me on "hold" to track my query. Another 10 minute wait and then the call was cut!! I have always been impressed by Makro's in store Return's staff and policy but am very disillusioned by my Online experience and certainly do not recommend it.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kid regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kid regards
Makro Hellopeter Team