Don't order with Makro online!

I placed an online order on 31 Jan, but realised that it was the wrong item after payment. I tried to cancel the order immediately online, but the system would not allow me to do so. I then sent an email which to this day has not been responded to. I then called the next day, I was transferred but the call was dropped. I then called again, but there was no answer. Eventually I got ahold of them on Sunday and they "escalated the matter" but apparently the "warehouse" that they can only contact via Zendesk needs to process the cancellation. On Monday I get an SMS that the order is being packed. I call again and am told to reject the order when it arrived. Needless to say, the order never arrives. I call again on Tuesday to follow-up, the matter is again "escalated". On Wednesday I ask to speak to the supervisor or who "gatekept" at all costs. The customer service agent then proceeds to call a warehouse employee on their cellphone to find out what's happening. Eventually, I am told I will get a call from the warehouse to verify my order has been cancelled as well as a confirmation email. I get a very unprofessional call to confirm that I want to cancel my order. No cancelation email is sent, neither is my online order status updated. Anyway, long story short, it is now more than a week of me having to phone in for updates and I am yet to get a straight answer on the status of my refund. Very disappointing. Don't run an online store if you don't have the resources to run it properly!!! I'll be taking this up with the CGSO.