BA
Bonolo A
1 reviews | Active since Sept 2014
22 Jan 2021, 15:44
Don't order with Makro online
I ordered some products from Makro on 6 October 2021. It is now 22 January 2021 and they have yet to deliver. In early Jan, I requested that they cancel the orders and give me a refund (total of the refund is approx. R3.6k). They told me they will only refund me in February. I'm absolutely disgusted at the level of service received, even from their 'so called management' who promised to revert back to me by yesterday to arrange an earlier refund date. If there was a negative star for rating, I'd select that. Extremely inefficient staff and order management process - do yourself a favour and don't order anything online with Makro.
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Replies (3)BA
Bonolo A's updateReviewer Update
22 Jan 2021, 15:46Typo - I ordered with them on 6 October 2020! It has been more than 3 months & still no delivery & no refund after cancellation of the orders.
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Bonolo A's update22 Jan 2021, 15:46
Reviewer Update
Typo - I ordered with them on 6 October 2020! It has been more than 3 months & still no delivery & no refund after cancellation of the orders.
Makro's replyOfficial
22 Jan 2021, 15:59Good day Bonolo,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply22 Jan 2021, 15:59
Official
Good day Bonolo,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
BA
Bonolo A's updateReviewer Update
04 Feb 2021, 09:02Still issue is still not completely resolved. There are 8 orders that I cancelled and should therefore have received a refund for. On 25 January I received the refund for 5 orders, on 26 January I received the refund for 2 orders. There is still one order refund outstanding. I've emailed numerous times and have not received feedback on this. Why is this process so onerous? What a disappointing experience with Makro, this has been so inconvenient to say the least. I would appreciate an urgent respond on this, more so, I would like my refund for the one outstanding order cancellation.
BA
Bonolo A's update04 Feb 2021, 09:02
Reviewer Update
Still issue is still not completely resolved. There are 8 orders that I cancelled and should therefore have received a refund for. On 25 January I received the refund for 5 orders, on 26 January I received the refund for 2 orders. There is still one order refund outstanding. I've emailed numerous times and have not received feedback on this. Why is this process so onerous? What a disappointing experience with Makro, this has been so inconvenient to say the least. I would appreciate an urgent respond on this, more so, I would like my refund for the one outstanding order cancellation.