Don't order online from Makro

I placed an online order with Makro in November 2025. The courier delivered someone else's order. It has a different waybill number than was sent to me and the wrong content. I logged a return as instructed by Makro and the courier collected the package. I was supposed to get a refund by 18 December 2025, but to date still haven't received it, despite repeatedly following up. The last feedback I received yesterday was that my return was wrong because I attached pictures of the content of the package and waybill (which I did to prove that it was delivered wrong) and that I should log a new return. The Makro website doesn't allow me to do this until the previous return has been concluded (which obviously isn't going to happen because they are not paying my refund. Please Makro - you took my money and left me empty handed. Refund the payment I made.