Don't order items you may need to return from Makro Online

I've been trying to return 2 items I bought online for more than a week now. In that time I've made 8 phone calls totaling about 3 hours of time wasted, sent an email as requested with no response afterwards, tried the WhatsApp number and encountered the dumbest AI ever, and used the online chat function twice but got no response in over 2 hours each time. On Monday I was promised a callback by "the returns department" within 2 hours, on Tuesday I was promised a callback within one hour due to the matter now being escalated, and on Wednesday a manager was going to call me as soon as she/he was in the office ( apparently work for managers at Makro Customer Service only starts after 10am). Any guesses how many callbacks I received by this Thursday morning? If your answer is ZERO you are right, and someone from Makro Customer Service will phone you to tell you what you have won very soon. Never had any problems with returns using Takealot and Amazon, and I can now understand why Makro's delivery service isn't taking off. I certainly won't be using them again.