Don’t make your mistakes the customers problem.

Makro Silverlakes made a mistake with a refund. I was very understanding that I couldn’t receive the difference between my new fridge and the one I was returning until they collected it from my home. I Was informed within the week that I can come to store and collect my gift card. I naturally assumed that all was in order and probably a quick 10 minutes to pick up. When I get here nothing is ready in advance and they realise they made a mistake. I have been in store now for 90 minutes and still waiting. What a pathetic experience. Yeah, mistakes happen but Makro made THEIR problem my problem, and showed no respect for my time whatsoever! What a waste of my time!