DONT GO FOR CELPHONE UPGRADE AT MAKRO

My self and my MOM where at Makro on the 17th of January 2016. My mom is dew for an upgrade on her account as we got there one of the lady's told myself and my mom that we need to go to a Vodacom shop as my mom are on a 3D System that they say its a new system. We climbed in our car went all the way to Eastgate got at the Vodacom shop and the one guy say they can not take you of the system and that the guys say that the person at Makro are not trained well. Then we went back to Makro and they started with the upgrade. As my mom took over someone else upgrade and my mom has all the letters and ID Copy from the person JACOB from the cell phone centre said we are approved as he was on the phone to someone and he did right the time and date witch they have confirmed all paperwork is correct he may proceed with the upgrade. JACOB then told us it will take 24 hours then we will get a phone call to come in again the get the upgrade on new cell phone. Till this date 20 January 2016 still no answer from JACOB. been phoning him the hole time and he still comes with stories. I DO NOT RECOMEND ANYONE UPGRADING AT MAKRO.