Dont get caught by Makro

On the 20/03/2020 we received letters that we will be placed on unpaid leave until further notice. At the end of March i only received 2 weeks salary snd could not pay any accounts. My Makro account instalment was +- R370 for March. I have had this acc just over 2 years never missed a payment. On the 24/03/2020 i started sending whatever documentation i had to my debtors. As i have insurence for loss of income. Firstly it was one of the hardest things to get hold of any contact nr or email address for them. The whole of april i havnt heard anything from Makro. So today i went to clearscore. Com and there it is, they dont have enough staff to complete the claim but yet they have enough staff to add you as arrears on creditscore.com. This all and not a single word from Makro regarding my claim. Due to Makro turnaround time of 2 to 3 weeks and then we still have this epidemic my acc is going further in arrears. Who will be responsible for that.