Don't get a cell phone from Makro unless you have 3 hours to spare

Today I drove to Makro Riversands to get a new cell phone on contract. There is only one person in the whole store who can handle this. He was busy with another customer so after waiting over 20 minutes I ask to see a manager. The response was that he/she was in a meeting. I asked to see an assistant manager or a PA. No, they are all in a meeting. Usual excuse that managers do not think it is their responsibility to talk to customers. A departmental manager called Lucas eventually appeared after being called at least 3 times. By this time the assistant handling contracts became free. It then took about over an hour to complete all the formalities despite the fact that I have already got 3 contracts with Vodacom. It then took another 15 minutes to actually pay Makro's charge which involved a supervisor having to authorise the girl on till to accept this payment. It then took security a further 7 minutes to clear me at the exit despite having all the till receipts. To add insult to injury, upon arriving home the battery was dead nor will it charge. Makro now expect me to drive 30kms to return it for an exchange plus another 30 kms back home.