Dont expect your money back if you order online from Makro

Item: Makro
Rating: 1
Author: John S

I placed an order in April 6th MAK***. By the end of April it had not been delivered. I sent email cancelling the order, 2 weeks later CS called me and again I told them I cancelled, and Im still waiting for my money. Now 2 months later June 9th, still nothing, i have sent emails, called CS [put on hold for 30 minutes], then disconnected, and absolutely no response. my take on Makro, dont order anything and expect your products, nor get your money back.

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Replies (1)

Makro's replyOfficial

02 Jul 2020, 13:02

Good day John,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 13:02

Official