Don't ever wxpect to get your money back for a refund

TL;DR - After almost 6 weeks and dozens of calls and emails, I still haven't been refunded for an order I cancelled the day after I placed it.

The customer service and cancelation process at Makro is absolutely horrible!

After buying a screen on 2 December, I cancelled the order the very next day after reading reviews. I wanted to cancel before the item even got dispatched so I phoned them and they assured me it will be cancelled and not shipped.

Regardless, the item was delivered on 4 December so I decided to wait for the order status on my online profile to show delivered so I can log the return there to have a paper trail. As of today (12 Jan '25), my online order status still says "Order in progress".

After 5 days of not being able to log the return online, I decided to phone their call center before the 7 day refund period lapsed. We corresponded over mail and after sending pictures of the item they arranged collection which happened on 12 December..

I phoned again the following week and spoke to multiple people, getting various different updatea like "the item is at the store and waiting to be assessed" to "they are bot sure where it is and can't get hold of the courier company to find out who the driver was".

Seeing as it was Christmas, I only picked this up again in January and finally got through to Helen Nku, who seemed to have the authority to approve the refund and after I shared all the mails I had I expected this to be resolved.

It's been another week since I first spoke to Helen and after multiple follow-up calls to her where she keeps assuring me that it is being processed, I am now here hoping that this might help reslove the process.