DON'T EVER ORDER ONLINE FROM MAKRO

I placed an online order on 27 March 2025 and received a cracked screen protector. When i called the call centre i was told to login and click on returns, however, there is no invoice reflecting on my profile, but the money was deducted from my bank. I keep on calling the call centre but each time they start logging the inquiry from scratch. I am so disappointed and disgusted by the service received. 2 items were cancelled after i paid, still awaiting a refund and the rest of the items were delivered one by one and by different couriers. I will never order from Makro online again because now i am stuck with a defective item which i can't use and they are refusing to refund me