zA
zunaid A
1 reviews | Active since Apr 2010
04 Dec 2024, 12:07
Don’t ever consider buying anything online from Makro. Its an absolute disaster!! Their PICKUP division seems totally disorganized and chaotic.
Worst ever customer service!! Will never buy anything online from them again!!
No communication. Total chaos!! They say they have stock. But now they suddenly don’t (Makro Centurion) - and that’s after I paid R10k to them!!
Lat time I ever support them!!!
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zunaid A's updateReviewer Update
04 Dec 2024, 13:31Consumer Protection Act (Consumer Ombudsman) complaint logged
zA
zunaid A's update04 Dec 2024, 13:31
Reviewer Update
Consumer Protection Act (Consumer Ombudsman) complaint logged
zA
zunaid A's updateReviewer Update
04 Dec 2024, 22:37Ordered and paid *R10k) for a Ryobi 5,5kva generator online. Since it was an emergency, I tried calling the Makro customer service line and the Centurion store (over 2hrs on and off between 8:30am to 11am) without any real assistance. I was pushed from pillar to post with not a single person actually helping or assisting me at all (wasted airtime!!!)
I finally decided to drive to the Centurion Store. After contacting the customer service desk and being sent to the online caged section (totally chaotic). Waited there for almost 20min with not a single person there being helpful or kind!! Terrible customer service (the worst I have ever experienced in my life). Finally a lady in a yellow t-shirt assisted me - taking my order number. She returns 15min later, and tells me blankly "Sorry, we are out of stock. Don't worry - you will be refunded in 10 working days".
For ''F-sake"....Myself, and my family will never buy anything from Makro ever again!! Note: I have logged a complaint with the Consumer Ombudsman (in terms of my rights as a consumer being infringed - as per the Consumer Protection Act)
I finally decided to drive to the Centurion Store. After contacting the customer service desk and being sent to the online caged section (totally chaotic). Waited there for almost 20min with not a single person there being helpful or kind!! Terrible customer service (the worst I have ever experienced in my life). Finally a lady in a yellow t-shirt assisted me - taking my order number. She returns 15min later, and tells me blankly "Sorry, we are out of stock. Don't worry - you will be refunded in 10 working days".
For ''F-sake"....Myself, and my family will never buy anything from Makro ever again!! Note: I have logged a complaint with the Consumer Ombudsman (in terms of my rights as a consumer being infringed - as per the Consumer Protection Act)
zA
zunaid A's update04 Dec 2024, 22:37
Reviewer Update
Ordered and paid *R10k) for a Ryobi 5,5kva generator online. Since it was an emergency, I tried calling the Makro customer service line and the Centurion store (over 2hrs on and off between 8:30am to 11am) without any real assistance. I was pushed from pillar to post with not a single person actually helping or assisting me at all (wasted airtime!!!)
I finally decided to drive to the Centurion Store. After contacting the customer service desk and being sent to the online caged section (totally chaotic). Waited there for almost 20min with not a single person there being helpful or kind!! Terrible customer service (the worst I have ever experienced in my life). Finally a lady in a yellow t-shirt assisted me - taking my order number. She returns 15min later, and tells me blankly "Sorry, we are out of stock. Don't worry - you will be refunded in 10 working days".
For ''F-sake"....Myself, and my family will never buy anything from Makro ever again!! Note: I have logged a complaint with the Consumer Ombudsman (in terms of my rights as a consumer being infringed - as per the Consumer Protection Act)
I finally decided to drive to the Centurion Store. After contacting the customer service desk and being sent to the online caged section (totally chaotic). Waited there for almost 20min with not a single person there being helpful or kind!! Terrible customer service (the worst I have ever experienced in my life). Finally a lady in a yellow t-shirt assisted me - taking my order number. She returns 15min later, and tells me blankly "Sorry, we are out of stock. Don't worry - you will be refunded in 10 working days".
For ''F-sake"....Myself, and my family will never buy anything from Makro ever again!! Note: I have logged a complaint with the Consumer Ombudsman (in terms of my rights as a consumer being infringed - as per the Consumer Protection Act)