1 reviews | Active since Apr 2024
DONT EVER BUY ONLINE FROM MAKRO- RIPOFF
On the 18th March 2024 I ordered Airpods from Makro which they only had available online for a good price of R2000.00 (I should have realised then it was a ****). I received my confirmation and delivery was supposed to take place on the 23 March 2024, which was great as my sons birthday was a week later. On the morning of the 24th March 2024 I received an email and sms informing me that my order has been cancelled due to no stock availability. On the same day I contacted Makro on***requesting the following: 1. When they realised that they had no stock; 2. How I will receive my money; and 3. What do they require for the refund to take place.
Their responses were; 1. They could not tell me exactly when; 2. My funds would be paid into the same account I made payment; and 3. They have no further requirements as all my details are on their system and payment will take 2-10 working days.
On the 11th April 2024 I followed up with them as the turnaround time was now overdue. I was advsied it will be escalated. On the 13th April 2024, I received an email from Thandiwe Ngcukayithobi informing me that Makro has been attempting to get hold of me telephonically on my cell phone, (there are no call records to reflect this, and I have not missed any calls), as they require my ID document and confirmation of bank account. Today, 15th April 2024, I contacted Makro again confirming if there are any further requirements, as I have previously requested and was assured that they have no requirements. The callcentre agent advised that Thandiwe was assigned with my ticket number and only she can answer my questions. I then asked if I could speak with her, I was told that she works from home and they have to forward her "ticket" to contact me. She will apparently call today before 17h00.
Then on 13th
Could you please make arrangements for me to collect my refund from one of your stores.
Could you please make arrangements for me to collect my refund from one of your stores.
Today at 11h20 I contaced their customer service centre again and spoke to Ayanda (Call ***).
She advised that the matter has been escalated to the finance deparment for "APPROVAL OF REFUND", and the turnaround time is 48 hours.
I then requested what does it mean, APPROVAL of Refund, which Ayanda was honest enough to admit she does not know, but that is the companies refund policy.
I continued to ask Ms Ayanda, if she ordered a bag from me and made payment, then I cancel the sale, what should happen. Her response was that she should be refunded.
Ms. Ayanda then requested if she can follow up with accounts department on my behalf. After holding on for 10 minutes, she came back to advise that her Team Leader is still in the process of following up with the accounts deparment, but now they have discovered that I have not submitted my ID.
For the record, I submitted my ID with my bank confirmation twice. I informed Ms Ayanda of this, and was put on hold for a further 5 minutes.
Ayanda's team leader, Nthasibeng, then took my call to explain that the matter is being escalted and the turnaround time is now 3 days. Furthermore, they are not in a position to do my refund, because of my bank account does not allow it, so they will have to do refund manually.
So the saga continues
Today at 11h20 I contaced their customer service centre again and spoke to Ayanda (Call ***).
She advised that the matter has been escalated to the finance deparment for "APPROVAL OF REFUND", and the turnaround time is 48 hours.
I then requested what does it mean, APPROVAL of Refund, which Ayanda was honest enough to admit she does not know, but that is the companies refund policy.
I continued to ask Ms Ayanda, if she ordered a bag from me and made payment, then I cancel the sale, what should happen. Her response was that she should be refunded.
Ms. Ayanda then requested if she can follow up with accounts department on my behalf. After holding on for 10 minutes, she came back to advise that her Team Leader is still in the process of following up with the accounts deparment, but now they have discovered that I have not submitted my ID.
For the record, I submitted my ID with my bank confirmation twice. I informed Ms Ayanda of this, and was put on hold for a further 5 minutes.
Ayanda's team leader, Nthasibeng, then took my call to explain that the matter is being escalted and the turnaround time is now 3 days. Furthermore, they are not in a position to do my refund, because of my bank account does not allow it, so they will have to do refund manually.
So the saga continues