Don't ever buy from Makro Online

BELOW A COPY OF AFB POST ON MAKRO'S PAGE ECPLAINING MY PROBLEM

Like hundreds of other customers, I now had to resort to contacting you publicly as you a) do not respond to emails b) do not respond to queries logged using your online contact form and c) your call centre does not answer calls and when they do, they cut the call.

I have two major problems: 1. The day I placed my order, I received a call a short while later from an agent informing me that one of the items I ordered was no longer in stock, and Makro wouldn't be receiving stock of it again (ever). I will be refunded within 5-7 days. Today marks 13 days and still no refund, no call, and no response to emails. Please refer to your own website for detailed information on your refund policy and urgently refund me the amount of the item plus the delivery fee you charged.

2. The rest of my order is still “in progress”. On Sunday I received a call from Makro Ottery asking if I'd mind a different colour of an item I ordered. I told the agent I did not mind. Today I receive an email stating the following “Due to unanticipated high levels of demand, we are experiencing a stock shortage on the product(s) in your order. We are in the process of trying to secure stock for you and will keep you updated throughout this process.” Firstly, the items were in stock when I placed the order and Makro accepted my payment for said items. I am not happy with “unanticipated high levels of demand” – you run an online store. You have an obligation to secure sufficient stock. It is unacceptable to tell me two weeks later that you do not have stock and I consider this to be baiting.

My questions are simple: I want to know which product is now out of stock. I want to know when I will get my refund. I want to know when I will receive the rest of my order. Since it is impossible to speak to anyone at Makro using the contact details provided, I cannot even cancel my existing order and request a refund (hell, I can't even get the refund due to me already). Therefore I have decided to lodge a complaint with the CGSO for non-compliance with the National Consumer Protection Act, specifically section 54, should I not receive satisfactory answers from Makro before the end of business tomorrow 7 December 2017.

UPDATE: Of course I was still ignored by 8 December aftet placing the order on 24 November, still couldn't get through to anyone, still don't have my refund and still don't have my order.

I have now lodged a complaint with CGSO, but I don't think Makro cares... Will never buy from them again.