Don't do online business with them

I'm already more than 3 times to get them to give my money back, but they haven't and they not making any effort to contact me. Once again i will explain myself, i am knocking off at 2 at work after 3 they can contact me. I bought a fridge online November 2017 it was R4999.00 and i paid the amount online but they said they didn't receive it, i sent proof of payment to one of their customer service consultant and she didn't do anything about it. Up until now, no fridge, no money. I am already tired of complaining about them because they're not doing anything about it. My email is ********** if it's too hard for calls. Nx really tired now