Don't care attitude from Makro Strubensvalley

I called Makro before making a purchase for a fridge on the 27th of July and they said that I will receive my fridge within 2 days.Its now been more than 5 days and I have still not received my fridge or a call back from the store manager Lusinda as promised. In the interim my milk,fresh cream and pasta sauces and cheese have gone rotten and there seems to be no empathy from Makro to get this sorted.I called the customer care again this morning and after apologizing the consultant says please hold and then cuts the call.I have never received such bad service before and I would rather stick to Takealot for online purchases as Makro takes your money and then there's no care and no after service if you don't receive your goods.