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Wynand V

1 reviews | Active since Feb 2014

23 May 2018, 10:50

Don't buy your appliances from Makro

After having logged a service request to repair my DEFY Gas Stove with Makrosure over a month ago I've had near to no feedback , empty promises of service agents who don't keep to appointments and still a broken stove !

I would regrettably not purchase any appliances from Makro in the future or taking their extended warranties.

Terribly unprofessional and frustrating dealing with backyard service agents.

0
Replies (2)
Makro
Makro's reply31 May 2018, 15:20
Official

Thank you for your complaint . For further assistance .Please provide us with the following details.

Your contact details

Makro card number

Which Branch is responsible for your complaint

Regards

Mbali Makhanya

WV
Wynand V's update01 Jun 2018, 07:07
Reviewer Update
The agent finally came after numerous phone calls and missed appointments. Card number is ********** 2 Policy number is 15/108577 Makro Strubensvalley The bottom element her also replaced now takes forever to heat up and the oven buzzer stopped working after the agent fitted the other broken parts. I've tried contacting him throughout the last week without success. Doesn't return calls or messages. Makro should consider using a more reputable service agent as this reflects poorly on Makro as a whole.