AZ
Amanda Z

1 reviews | Active since May 2019

07 May 2019, 09:48

Don’t buy tv’s from Makro

Purchased a Hisense Smart TV, around 50 inches. Not even 6 months had elapsed, the TV shutdown, while I was watching it with the family.

We were told that Makro will come and assess the TV and take it in for repairs, which took around 3 weeks. Upon contact around 5/6 weeks later, we were advised that the TV was struck by lightning; we failed to understand, as there was no lightning - then they used the theory of the fact that loadshedding affected the TV (which is understandable); however, we were not affected by national loadshedding, neither was there any lightning or rain. Makro, Springield are ****** who fail to keep there end of "warranty"; unless this is escalated to a manager and an appropriate resolution is provided - I will encourage all my friends and family to avoid purchasing any Hisense products from Makro.

Diabolical service, to say the least.

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Replies (1)
Makro
Makro's reply07 May 2019, 16:35
Official
Good day Amanda, 
Thank you for bringing this to our attention.

Please accept our sincerest apologies for the customer service you received in our Springfield store. 

This is not the customer service we wish to provide our customers with and we do not condone such service at all. We will be addressing this with the relevant managers in store and we will contact you with more information.

Again, we do apologize for the way you were treated and for the inconvenience this has caused you.

Kindly allow us some time to address and we will contact you as soon as we receive more information.

Kind Regards,
Makro Hellopeter Team