Don't buy online - they don't deliver

Purchased 3 items ( a vacuum cleaner and 2 smaller items) online on the 12th February To date only 1 item has been delivered. To this day Makro still does not know what items they have or have not delivered.

After numerous phone calls from my side I received an email on the 22nd February with the message:"Some bugs crept into our brand new website, which resulted in some of the recent Makro Online orders being delayed. This has affected your order and, while we are working hard to get your order to you as soon as possible, your order will be delivered within the next 7 days. There is no other way to say this – we made a mistake and we would like to apologise for the frustration caused. The team will be sending you regular updates on the progress of your order, but if you have any queries, please send an email to: **********

So, okay they are fixing the problem. Except 29th February rolls by and still no vacuum cleaner. And then the other emails start arriving asking me to confirm I have received the order.

"Good Day

May you kindly please confirm if you have received your order and i would like to sincerely apologize for the inconvenience called by us truly. Regards Precious P Moloi

Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***/ +27 (011) ********** Email: ********** http://www.makro.co.za"

Similar emails on the 1st of March, and today the 4th of March. So I call them today. And get the usual call-centre lies. No one is available. We will call you back. No management is in a meeting. Eventually get put through to Kingsly Mabasa - except the call drops half way through and he does not call back.

Makro are lying ****, cheating *******. I still don't have the vacuum cleaner.