NG
Noel G
1 reviews | Active since May 2019
01 May 2019, 11:44
Don't buy online from Makro
Do NOT purchase products from Makro online, ESPECIALLY the items that are "online exclusive"! The ad states the item is in stock, but when you order, they have a 21 day delivery period! The ad states this, but only for deliveries, but apparently it applies for in-store collections as well, even though they do not state this! You only realise AFTER you've already paid, that the delivery / collection date is in a month's time! I'm sorry, but not only is it misleading, but also ridiculous that an item IN STOCK will take 1 MONTH for delivery!!! I can order the item from China and receive it quicker!!!
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Replies (2)
Makro's replyOfficial
01 May 2019, 14:53Good day Noel,
Thank you for bringing this to our attention.
Kindly accept our humblest apologies for the inconvenience this has caused. We understand your frustration as this is not how we want to treat our customers. Concrete feedback and communication are what is owed to you and we ask that you give us some time to contact the necessary departments in this regard and we will contact you back.
We will be following up with the relevant parties to get this resolved as soon as possible.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our humblest apologies for the inconvenience this has caused. We understand your frustration as this is not how we want to treat our customers. Concrete feedback and communication are what is owed to you and we ask that you give us some time to contact the necessary departments in this regard and we will contact you back.
We will be following up with the relevant parties to get this resolved as soon as possible.
Kind Regards,
Makro Hellopeter Team
Makro's reply01 May 2019, 14:53
Official
Good day Noel,
Thank you for bringing this to our attention.
Kindly accept our humblest apologies for the inconvenience this has caused. We understand your frustration as this is not how we want to treat our customers. Concrete feedback and communication are what is owed to you and we ask that you give us some time to contact the necessary departments in this regard and we will contact you back.
We will be following up with the relevant parties to get this resolved as soon as possible.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our humblest apologies for the inconvenience this has caused. We understand your frustration as this is not how we want to treat our customers. Concrete feedback and communication are what is owed to you and we ask that you give us some time to contact the necessary departments in this regard and we will contact you back.
We will be following up with the relevant parties to get this resolved as soon as possible.
Kind Regards,
Makro Hellopeter Team
NG
Noel G's updateReviewer Update
11 May 2019, 09:23After contacting me, I was assured that the product supplier would be contacted, and I would then be contacted for an update. It's been longer than a week, and still no update. If I go to the Strubens Valley branch will I find that my product is not ready for collection, when it should be?
NG
Noel G's update11 May 2019, 09:23
Reviewer Update
After contacting me, I was assured that the product supplier would be contacted, and I would then be contacted for an update. It's been longer than a week, and still no update. If I go to the Strubens Valley branch will I find that my product is not ready for collection, when it should be?