MM
Madeleine M
1 reviews | Active since Aug 2020
27 Aug 2020, 19:16
Dont buy online from Macro
Order MAK*** Bought online 25July 2020,still no delivery. Phone and follow up with them but they alway give me the same feedback... They will have to ask feedback from the query resolve team...last week I phoned again and the call centre agent said the reason for the delay is because they are out of stock... But I see that Makro is still advertising the same item that are out of stock????? Today I phoned again but this time around I was informed ones again that they will have to escalate my query. This is been going on for more than a month.... Not been resolved at all
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Madeleine M's updateReviewer Update
28 Aug 2020, 15:19I phoned Makro today again, first spoke to the call centre agent that informed me they cannot phone each other to resolve issues only work on mail due to working from home. He gave me Alberton stores number to phone them directly. I spoke to Pamela, she looked on the system and said the order is still pendig on their side, she phone me back and said there is a system error between them and headoffice and the payments did not pull throug on the store side and they are waiting for technicians to sort out this issue but she would not be able to tell me when this will be fixed.
So Makro has my money for more that a month now.... You are aware of the system error but after a month Your system error is still my problem and I need to phone Macro to try and resolve this.... It does not make business sence for Macro to be aware of a error for more than a month and doing nothing regardig this.....
So Makro has my money for more that a month now.... You are aware of the system error but after a month Your system error is still my problem and I need to phone Macro to try and resolve this.... It does not make business sence for Macro to be aware of a error for more than a month and doing nothing regardig this.....
MM
Madeleine M's update28 Aug 2020, 15:19
Reviewer Update
I phoned Makro today again, first spoke to the call centre agent that informed me they cannot phone each other to resolve issues only work on mail due to working from home. He gave me Alberton stores number to phone them directly. I spoke to Pamela, she looked on the system and said the order is still pendig on their side, she phone me back and said there is a system error between them and headoffice and the payments did not pull throug on the store side and they are waiting for technicians to sort out this issue but she would not be able to tell me when this will be fixed.
So Makro has my money for more that a month now.... You are aware of the system error but after a month Your system error is still my problem and I need to phone Macro to try and resolve this.... It does not make business sence for Macro to be aware of a error for more than a month and doing nothing regardig this.....
So Makro has my money for more that a month now.... You are aware of the system error but after a month Your system error is still my problem and I need to phone Macro to try and resolve this.... It does not make business sence for Macro to be aware of a error for more than a month and doing nothing regardig this.....
MM
Madeleine M's updateReviewer Update
31 Aug 2020, 13:33Makro did not phone me back up to date with a solution, I only get the same response every time they will get back to me within 48 hours... Still waiting.... Today I phoned again after the call cenre manager phoned Alberton stores the orders status was changed.... But now Alberon stores still can not see my order on their side.... Really???? This is a joke... Good service is a joke to them. So I will get another empty promise again that they will contact me within 48 hour? If your managers that you esacalate your queries to don't respond how do you exspect your lower levels to....
MM
Madeleine M's update31 Aug 2020, 13:33
Reviewer Update
Makro did not phone me back up to date with a solution, I only get the same response every time they will get back to me within 48 hours... Still waiting.... Today I phoned again after the call cenre manager phoned Alberton stores the orders status was changed.... But now Alberon stores still can not see my order on their side.... Really???? This is a joke... Good service is a joke to them. So I will get another empty promise again that they will contact me within 48 hour? If your managers that you esacalate your queries to don't respond how do you exspect your lower levels to....