Don't buy online at Makro: there is no after sale service if anything goes wrong.

I bought several products from Makro online. One item, a Samsung microwave is faulty: the light doesn't go on when it is working. I immediately chose the return or repair option online. I haven't heard anything from them at all. Several days after that I had to phone the 'careline' who was not helpful at all - she could not find the transaction at first (I provided the ref number, date etc. On the 5th of June I got an email stating that they atd waitong to hear from the store. I phoned again, emailed again a d so thd werks ard ticking by and there's no assistance from anyone at Makro. I have learnt my lesson, never again, but I will not let this go, I demand better service from Makro. Be warned: do not buy anything onlinevfrom them. They simply do not have the commitment, calibre of staff and or capacity to assist with faulty appliances. The 'follow up assistant' blames the store but doesn't get in touch with them to fi d out what is going on. Never again.