DON'T BUY ONLINE AT MAKRO

On June 28, 2019, I placed an order for SADES SA 807 Gaming Headphones with Microphone, as it can only be purchased online, delivery will be on 5 July 2019, not within 2-5 days as per their website. The payment was instant EFT.

Monday, July 1, 2019 the status still showed "awaiting payment", I called the call center and the person confirmed that they did receive the payment.

Tuesday, July 2, 2019 I received an email, "Your order MAK*** is on its way ..." and that I will receive an SMS on the day of delivery.

On Thursday, July 4, 2019, I contacted the call center again to confirm that the delivery would be made the next day, but the lady couldn't really help me.

Friday, July 5, 2019 at 10:30 AM, the parcel was delivered by Dawn Wing courier services, no SMS received, but that was the date they gave original. It was in a yellow Dawn Wing bag, wrapped in brown paper. When I opened the brown paper wrapping, the box was damaged, and I no longer wanted the headphones as I didn't know if it was also damaged and how long it would work.

Saturday morning, July 6, 2019, I went to Makro in Germiston, because according to the returns policy on Makro's website, a return can be made online, instore or by calling ***. The lady who helped me there called someone and said I couldn't give it back there and had to do it online. I then logged a return request online, received an email from Makro "Your return request #***3 has been logged and is being processed." According to this email, the seller will contact me to arrange for collection, it will take 2-5 business days.

On Saturday, July 13, 2019, I sent an email to find out what was going on and whether 2-5 days was longer for them than for us.

Today is Tuesday, July 16, 2019, and I haven't heard from Makro yet. I want them to pick up the headphones and return my money to me, as already mentioned the box was damaged and for all I know the headphones are also damaged. We didn't test the headphones at all to see if it was working, I only opened the parcel in which it came.

Makro's service is extremely pathetic and I think they are taking the view that if they ignore the problem it will go away. I regularly buy from others online and have never received such poor service.