Dont buy office furniture from Makro

Hi<br> I bought an office chair from you on 31/01/016. During this last week, while I was sitting in the chair the left side armrest broke off. So I went to the store this morning to return it. The lady working there told me she'd see if there are spares and they could then replace the armrest in store. There weren't any so she said they'd need to book it in for repairs, which could take up to 6weeks. Naturally I objected to this, and asked if I could rather get a store credit on the chair so I could buy a different one. This way I'd at least have had something to sit on when I got home. She said this wasn't possible as store policy dictates they must book it in for repairs. I got angry and told her that I wanted a refund, so she called her manager. When he got there he told me the same thing. After arguing with him he called his manager (a guy named Ross). After arguing with him for some time I realised I wasn't being given any choice, book it in for repairs or go home with a broken chair. So it's booked in for repairs.<br> I find it completely unacceptable that you couldn't just refund the chair and let me buy something else. Now I get to stand at my computer, thanks for that Makro.