1 reviews | Active since Feb 2013
Don't Buy from Makro -They don't believe in treating people, returns fairly!!!!
I wrote a review on Hello Peter explaining how many months I've been waiting for my refund which was since Feb. The Makro Support team rep**** once but never bothered to follow up!!! Regardless I've been emailing: Martin Hlongwane, Teboho Mokoena and Molebogeng Manyaka - the only one from the three that ever replies. I've been asking when will the money be paid, then I asked what is the amount as the purchase was for R529.09. Molebogeng sends me this as a reply today: "Good day
Please see the refunded amount below excluding the delivery fee as the order was returned.
(Pic showing R70 deducted for delivery therefore only R456 was refunded)
Kind regards"
That's it, really, I'm SOOOOOOO ANGRY. How dare you Makro have the nerve to charge me for delivery? You took months to refund me, I had to constantly call you, email those 3 useless people to find out what is going on and yet you still charge me fore delivery!!! I wont ever buy another thing from Makro ever again as this clearly shows how you treat your customers and the fact that you never told me I would be charged for delivery or even bothered to ask if I could take the flippin purchase to the store. Molebogeng Manyaka had arranged delivery so quickly that I didn't even have a chance to print the delivery receipt to attach to the purchase when they were coming to collect and now you are charging for the delivery!!! I just am shocked and disgusted by this!!!
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team