Don't buy from Makro - rather buy from Takealot, way better service!

Placed an order on the 5th July 2022. I realised immediately that it was not the correct version of the product I wanted and requested cancellation immediately thereafter. After calling and being advised it's been sent through for cancellation, I decided to send an email to confirm it would be done. They advised on email it would be done as well.

I then started getting notifications for delivery. I sent emails to Makro saying that the cancellation does not seem to have gone through as I'm still being provided with updates for delivery. No response. Eventually, the delivery team contact me to ask about delivery. I told them not to deliver. This is communicated to Makro. No response.

The terms on the website state refunds within 10 days. This is simply not true. I have not received a cent. I've contacted the call centre numerous times and each time I'm told that they see no one has assisted me and that they would immediately escalate. This has been going on for a month now with no resolution.

Next step is to involve the Ombudsman as this is simply a refusal to refund my money or provide any feedback whatsoever.

I WILL NEVER DO BUSINESS WITH MAKRO AGAIN!