Don’t buy from Makro online

I bought a smart lock from Makro’s online store and told them I don’t wants refund because a refund is the easy way out:

I emailed them on many occasions phoned the support number but no luck.

I recently installed a smart lock on my door, which required drilling holes for proper fitting. A locksmith professionally installed the lock at my expense. Unfortunately, the lock is defective and needs replacement.

I kindly request that Makro take responsibility for the following:

1.⁠ ⁠Replacing the damaged door due to the drilled holes. 2.⁠ ⁠Reimbursing me for the locksmith's installation fees.

Or

3.⁠ ⁠Providing a new, functional smart lock. 4.⁠ ⁠Arranging for a supplier-appointed technician to install the replacement lock.

Given the customized installation, I cannot simply install another lock. The existing holes are specific to this smart lock model.

I would appreciate a prompt resolution to this issue, preferably through a replacement and reimbur*****t. This would be the most efficient solution.

If you are not authorized to make this decision, please direct me to a senior manager or the relevant department that can assist.

Specifically, I would appreciate:

•⁠ ⁠Name of the senior manager/department •⁠ ⁠Contact information (phone number/email) •⁠ ⁠Any additional steps or procedures required

Thank you for your attention to this matter.

Sincerely,