Dont buy from Makro Online

I've had the worst experience. I ordered a fridge on the 26th of July and it was delivered a few days later - broken. It has taken almost a month of daily phone calls to still get no help in returning and replacing it. The only thing the people at the call centre say is we'll escalate it further or we'll contact you. Well I'm almost certain the people in heaven know about my issue as it's been escalated so many times without any outcomes. Oh and those phone calls they promise NEVER come. I have a fridge with a broken leg that has never been plugged in sitting in my kitchen. Disgusting services- I dont know what else one can do. They have ****** me of my money and a working fridge.