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Mark G

1 reviews | Active since May 2012

23 Nov 2018, 10:02

DON'T BUY FROM MAKRO ONLINE

SHOCKING!!! Ordered a dishwasher (on 12 Nov) via their online sales website; paid the R6k and still no dishwasher 2 weeks later! I live 10 minutes from the store but opted for delivery as it needs to be carried up the stairs to my apartment... No delivery... No communication.... No nothing! I have been calling for 2 days and nobody answers the phone! I called head office and they can't reach Montague either so I must just keep waiting... Head office people say they will keep trying and get back to me but in the end they don't! All they can say is that the SYSTEM says the delivery company collected it on 14 Nov and they don't know where it is... Today is 23 Nov... *** this is a crime! You have been warned!

0
Replies (2)
Makro
Makro's reply24 Nov 2018, 08:00
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
 
Regards
Zanele Zwane 
MG
Mark G's update26 Nov 2018, 10:03
Reviewer Update
Dear Zanele Please note that on Friday I PHYSICALLY DROVE to Makro Montague Gardens to go and find the online store manager so that I could take this up with him and he was COMPLETELY USELESS!! I spoke to Matthew Von Meyer and all he would tell me (bluntly!) was that the next shipment of deliveries was due Saturday and that I would hear from them then, so I must just wait... Today is MONDAY AND STILL NOTHING!!! The online order STATES 7 TO 10 WORKING DAYS DELIVERY... TODAY IS WORKING DAY 11... STILL NO COMMUNICATION AND THE ONLINE SALE STATES COMPLETED! I will continue to escalate this and splash it all over the public domain until it is resolved as it is ABSOLUTELY UNACCEPTABLE! If I have no dishwasher by 29 November I will instruct my bank to withdraw my payment because it is *****!