TB
Thinus B

1 reviews | Active since Nov 2022

14 Nov 2022, 21:00

Don't buy electronics at Makro.

I bought a Dell monitor. The item was in sealed packaging. No sign of being opened previously. The sales person explained that it has a 2 year warranty and that was it. I paid and left. Tried to return it the same day due to poor image quality. 20% of the screen's pixels appears to be light brown / different colour. Return desk staff explain to me that all electronic items must be sent to supplier for assessment before they can swop with new item or return funds to my credit card and that the sales person would have explained this to me. He did not. This assessment by the supplier can take up to 21 days. I am R3500 short!!!! And I required a screen. Considered buying a new one and trust that the credit will come eventually. Decided against buying at Makro. Told them nope...never buying there again and went to Computer Mania who confirmed that they will gladly return funds or swop in situation like this. I also got better quality screen for slightly less. Don't get your electronics at Makro.

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Replies (1)
Makro
Makro's reply15 Nov 2022, 08:35
Official
Good day Thinus,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.
 
I hope you find the above in order.
 
Kind Regards,
Makro Hellopeter Team

Best regards,