Don't buy any electronics online! Especially when they say it's an online special only

Don't buy any electronics online! Especially when they say it's an online special only. It is to trick you to buy an item that is faulty, their online warranty is different from buying in stores. I bought a kenwood prospero kitchen machine online, it arrived in my house not working at all, it tried calling their call center it took them time to help me until the warranty was over . They told me they won't refund me but will fix the machine, they said they did but it worked for a few times then was broken again, i had to take it back again, i don't know if it will come fixed this time or I'll just have to keep going back there to have it fixed.