TJ
Teresh J

1 reviews | Active since Dec 2019

05 Dec 2019, 16:19

DON'T BUY ANY APPLIANCES FROM MAKRO! USELESS SERVICE ALL ROUND.

Makro Cornubia Appliances attendants are absolutely rude and Arrogant. They was forcing my granny to buy because of their sales and commission. I'm actually ****ed off because of this. We have purchased 3 appliances amounting to just little short of R10000. Issues started just after 2 months when I noticed that the freezer was over freezing and damaged my freezer drawer. Smart Appliances Attendants came in and assessed the fridge and ordered spares. 4 days later they changed the part but now the fridge wasn't cooling enough and the contents in the fridge was going off. Now the drawer that was ordered they didn't want to bring it to me. They want me to go 30kms from home to pick it up which is absolutely pathetic coming from them and they give you every excuse in the book. Service from Smart Appliances is even more rude. Their call out people are very unprofessional and very rude.They was suppose to replace the rubber on the fridge but instead just used hot water to seal the rubber. Currently the fridge is just ok but I'd never recommend anybody to buy any appliances from Makro Cornubia or any other Makro because of their useless customer service.

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Replies (1)
Makro
Makro's reply06 Dec 2019, 10:46
Official
Good Teresh, 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Cornubia branch  regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team