Don't buy an extended warranty with Makro!!

I purchased a dishwasher from Makro Cape Gate. They sold me an extended warranty promising that when the dishwasher breaks, they will immediately repair it.

My dishwasher broke and I phoned Makro's customer service 5 times to log a repair. Everytime I phone back, they know nothing about my repair.

After 3 weeks, I went to Makro Cape Gate and completed a repair log form and had to go back twice to the store to find out what's happening.

Then, I tried to phone the store 7 times, being placed on hold for literally 10 minutes each time, and eventually after more than a month, they finally collected my dishwasher.

My dishwasher is now apparently with a company called Panaservice for 3 weeks! When I spoke to Makro, they said I must phone Panaservice, who told me that they are still awaiting approval from Makro to repair my dishwasher. How do you wait 3 weeks for approval? Nevermind that, why does it take more than 2 months in total just to get my dishwasher fixed!!!