Dont buy a laptop from Makro Woodmead - terrible service!!!!!

I bought a Lenovo LEC090076 from Makro Woodmead in Sept 2016, this fell apart in 2017 and was replaced in 2017. I was not happy taking the replacement and told the manager at that time that it would fall apart again. The cost of the replacement was 12999. True to form, the laptop once again started troubling in January. I reported this to Makro, after a million calls, I was told to send the laptop to Makro Woodmead where it would be checked and a replacement would be made (not another Lenovo). After I did that I got a call saying that the laptop was out of warranty.

This is extremely frustrating as I started the process of reporting the faulty laptop to Makro before the Warranty expired. The guy handling my query, Richard Mokgotlo, when I called and mailed him, I was told he left the company and no one was able to assist me.

My problem is that I'm sitting with an i7 - which I picked up from Makro Woodmead yesterday.

I am terribly upset, this is the 2nd time it has happened - how is it that we as customers have to go through such an ordeal to make things right!

Makro Woodmead are the most unhelpful store thus far. I have yet to speak to someone who can understand what I'm going through - or have someone call me on the phone and apologise for such shoddy service.

I bet i wont get a response from Makro again!!!!!