CW
Carla W
1 reviews | Active since Feb 2020
06 Dec 2023, 15:26
Don't bother buying gifts (or anything) from Makro, they don't deliver
I have placed an order on the 20th of November 2023. The parcel has not been delivered to me yet. I have called the call center 4 times where they promised feedback, but no one is getting back to me. Each one says 'they will escalate' but cannot give me any feedback on previous escalations. This is unacceptable. I would not recommend buying from Makro, you will pay and not get your goods.
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Replies (2)CW
Carla W's updateReviewer Update
12 Dec 2023, 14:35So it's been 6 days since I've turned to hellopeter in the hope of getting the matter resolved. Besides the generic 'copy and paste' response from Makro, and the call centre giving me a different reason every time, I am no where nearer to an answer. I am calling the call centre basically daily, and every time they 'will escalate and mark it as urgent'. Oh and there aren't any supervisors or managers in the call centre, no wonder the service is pathetic.
Makro, do you still care about your customers or should we buy elsewhere?
Makro, do you still care about your customers or should we buy elsewhere?
CW
Carla W's update12 Dec 2023, 14:35
Reviewer Update
So it's been 6 days since I've turned to hellopeter in the hope of getting the matter resolved. Besides the generic 'copy and paste' response from Makro, and the call centre giving me a different reason every time, I am no where nearer to an answer. I am calling the call centre basically daily, and every time they 'will escalate and mark it as urgent'. Oh and there aren't any supervisors or managers in the call centre, no wonder the service is pathetic.
Makro, do you still care about your customers or should we buy elsewhere?
Makro, do you still care about your customers or should we buy elsewhere?
CW
Carla W's updateReviewer Update
08 Jan 2024, 15:07Makro has managed to sort out my parcel and I have received the goods on the 21st of December. I'm still hesitant to order from Makro again, as I don't want to be in the same position again where I have to wait a month before I get my goods. I would like to thank the team who sorted it out in the end and kept me up to date on the status of the order.
CW
Carla W's update08 Jan 2024, 15:07
Reviewer Update
Makro has managed to sort out my parcel and I have received the goods on the 21st of December. I'm still hesitant to order from Makro again, as I don't want to be in the same position again where I have to wait a month before I get my goods. I would like to thank the team who sorted it out in the end and kept me up to date on the status of the order.