PM
Priority M
1 reviews | Active since Aug 2020
04 Sept 2024, 11:08
Don’t associate with Makro
I ordered with Makro on the 26th August, on the 29th I logged a return request. I was asked which date would I prefer, all the other dates were greyed out and the first one available was the 2nd. I selected the 2nd and there has not been any feedback or correspondence from them regarding the return, today it’s the 4th and counting. Their service is atrocious.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
05 Sept 2024, 11:06Good day Priority,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply05 Sept 2024, 11:06
Official
Good day Priority,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
PM
Priority M's updateReviewer Update
06 Sept 2024, 10:49I have responded through the email sent yesterday requesting the images. I responding stating that I cannot attach the image on email, may atleast have a number I can send the image to since you guys are requesting proof assuming I may be lying before you guys can come and collect and you still have not responded.
The goods are still here, I’m saying the product delivered is faulty, why not come and collect and review the product, now I’m being doubted over products are I innocently ordered on your website. It’s so true when they say you buy cheap you buy twice. Had I purchased at Takealot or Woolworths, this would have been resolved a while ago.
It’s as though you guys are hoping I get tired and give up returning the goods so that you guys can just close the case without having to put customer experience first. I’m thoroughly disappointed and will be taking this further through the Ombud or whatever resolve that I need to follow as the next step and the best part is that all these hesitations and lack of enthusiasm to assist will serve as proof for my case. I will not be responding further on this platform. I will be seeking legal advise.
Until we meet again.
The goods are still here, I’m saying the product delivered is faulty, why not come and collect and review the product, now I’m being doubted over products are I innocently ordered on your website. It’s so true when they say you buy cheap you buy twice. Had I purchased at Takealot or Woolworths, this would have been resolved a while ago.
It’s as though you guys are hoping I get tired and give up returning the goods so that you guys can just close the case without having to put customer experience first. I’m thoroughly disappointed and will be taking this further through the Ombud or whatever resolve that I need to follow as the next step and the best part is that all these hesitations and lack of enthusiasm to assist will serve as proof for my case. I will not be responding further on this platform. I will be seeking legal advise.
Until we meet again.
PM
Priority M's update06 Sept 2024, 10:49
Reviewer Update
I have responded through the email sent yesterday requesting the images. I responding stating that I cannot attach the image on email, may atleast have a number I can send the image to since you guys are requesting proof assuming I may be lying before you guys can come and collect and you still have not responded.
The goods are still here, I’m saying the product delivered is faulty, why not come and collect and review the product, now I’m being doubted over products are I innocently ordered on your website. It’s so true when they say you buy cheap you buy twice. Had I purchased at Takealot or Woolworths, this would have been resolved a while ago.
It’s as though you guys are hoping I get tired and give up returning the goods so that you guys can just close the case without having to put customer experience first. I’m thoroughly disappointed and will be taking this further through the Ombud or whatever resolve that I need to follow as the next step and the best part is that all these hesitations and lack of enthusiasm to assist will serve as proof for my case. I will not be responding further on this platform. I will be seeking legal advise.
Until we meet again.
The goods are still here, I’m saying the product delivered is faulty, why not come and collect and review the product, now I’m being doubted over products are I innocently ordered on your website. It’s so true when they say you buy cheap you buy twice. Had I purchased at Takealot or Woolworths, this would have been resolved a while ago.
It’s as though you guys are hoping I get tired and give up returning the goods so that you guys can just close the case without having to put customer experience first. I’m thoroughly disappointed and will be taking this further through the Ombud or whatever resolve that I need to follow as the next step and the best part is that all these hesitations and lack of enthusiasm to assist will serve as proof for my case. I will not be responding further on this platform. I will be seeking legal advise.
Until we meet again.
PM
Priority M's updateReviewer Update
07 Sept 2024, 10:36Good day,
Matter has been referred to the CGSO (consumer goods and services ombudsman). The matter was referred to them yesterday and I contacted them first prior to providing them with the case and correspondence. I will be allocated an advisor on Monday who will be assisting with the case directly.
They have confirmed that it is definitely within their jurisdiction and that I needed to ensure that I have exhausted all measures with the service provider in order for them to intervene within the next 7 days as they have also been CC’d on third email.
This response will be published on hello Peter as well.
Regards,
Matter has been referred to the CGSO (consumer goods and services ombudsman). The matter was referred to them yesterday and I contacted them first prior to providing them with the case and correspondence. I will be allocated an advisor on Monday who will be assisting with the case directly.
They have confirmed that it is definitely within their jurisdiction and that I needed to ensure that I have exhausted all measures with the service provider in order for them to intervene within the next 7 days as they have also been CC’d on third email.
This response will be published on hello Peter as well.
Regards,
PM
Priority M's update07 Sept 2024, 10:36
Reviewer Update
Good day,
Matter has been referred to the CGSO (consumer goods and services ombudsman). The matter was referred to them yesterday and I contacted them first prior to providing them with the case and correspondence. I will be allocated an advisor on Monday who will be assisting with the case directly.
They have confirmed that it is definitely within their jurisdiction and that I needed to ensure that I have exhausted all measures with the service provider in order for them to intervene within the next 7 days as they have also been CC’d on third email.
This response will be published on hello Peter as well.
Regards,
Matter has been referred to the CGSO (consumer goods and services ombudsman). The matter was referred to them yesterday and I contacted them first prior to providing them with the case and correspondence. I will be allocated an advisor on Monday who will be assisting with the case directly.
They have confirmed that it is definitely within their jurisdiction and that I needed to ensure that I have exhausted all measures with the service provider in order for them to intervene within the next 7 days as they have also been CC’d on third email.
This response will be published on hello Peter as well.
Regards,