DON’T ANYTHING ONLINE FROM MAKRO SOUTH AFRICA!!

My experience with Makro’s online service has been absolutely unacceptable.

I purchased a bicycle for my husband through their online store. The ordering process and delivery were smooth, and the item arrived on time. However, once he tried the bike, he realised it was too large for him. We immediately requested a return and refund in line with their stated policy.

Today marks two full weeks since that request, and the bicycle is still sitting in my home because no one has come to collect it.

I have followed up repeatedly. Each time, I am met with scripted apologies and no meaningful action. There is no accountability, no clear communication, and no sense of urgency. It is incredibly frustrating to be left in limbo after already paying for the product and doing everything required on my side.

It is deeply disappointing that a large retailer cannot manage something as basic as a scheduled return. The lack of service, coordination, and ownership is shocking.

Based on this experience, I strongly caution anyone considering purchasing from Makro online to think twice. The buying process may appear smooth , but if something goes wrong, be prepared for a drawn-out and frustrating ordeal.