Don’t use Makro Online

<p>Order MAK228717</p> <p>Judging from other complaints posted on this site regarding Makro online purchases, it appears that Makro cannot deliver a standard customer service and delivery turnaround times are appalling. Disappointed that I never viewed all complaints before purchasing with Makro online.</p> <p>I completed my kitchen and needed to install splash backs, however needed extractor fan in order to measure splashback sizes .I viewed the Bosch Extractor online, went then to your Alberton stores to view product and perhaps purchase at the store ,however was told I can only purchase extractor online and was left with no choice but to buy online. I purchased the extractor fan from Makro online on 7 October 2016. Makro promised to deliver within 21 calendar days , and I was under the impression 21 days is the standard average as I have purchased other items on line from other stores and have received my purchases same day or 3-5 days. I checked the Makro online system to track my order, and the order status stated order in progress , this appeared very vague. I called Makro was told of 21 days and still I was not sure of my order status. I emailed Makro Online Support and received the following response;</p> <p>Good day,</p> <p> </p> <p>Thank you for your email,</p> <p> </p> <p>We have consulted with our manufacturer, they advised that stock will be arriving in our stores in mid-November, can you please advise if you are willing to wait or can we check something similar to substitute with.</p> <p> </p> <p>Apologies for any inconvenience</p> <p> </p> <p>Thanks and regards</p> <p> </p> <p>Endrick Rikhotso</p> <p>Makro Online Shopping</p> <p>A division of MASSMART Holdings Limited</p> <p>P/Bag X4│Sunninghill 2157│South Africa</p> <p>Massmart House│16 Peltier Drive│Sunninghill 2157│Sandton│South Africa</p> <p>Tel: +27 (860) 600 999│Fax: +27 (862) 428 219 │</p> <p>Email: ********** Web: http://www.makro.co.za</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>If I had not emailed Makro, I would have received the correct order status. Makro gladly accepted my money, without confirming availability of product with manufacturer beforehand, furthermore why advertise items if you can’t supply immediately or at least three days to five days or within the time stipulated. That’s is how all other online purchasers work.</p> <p>Please resolve this issue or refund my money immediately and based on other online returns, 7 days is unacceptable for refund.</p> <p> </p> <p> </p>