Don't order anything on Makro online

I ordered a new dustbin and cutlery tray (at least I thought so) for our kitchen at work on 1 February. It was delivered, the dustbin is great, but it turns out the cutlery tray I ordered is actually a cutlery drainer...<br> <br> The picture on the website of the product I ordered is a cutlery tray.<br> <br> I've been struggling since it was delivered with the call centre to sort this out for me, I've called and emailed numerous times without any luck. The courier company needs to collect the wrong item and deliver the correct one. But no one is showing up. And none of the 3 call centre agents (Enrique, Revelishia or Sisanda) seems to be able to help me and they do not follow up or keep me up to date at all as I have requested! <br> <br> Please Makro, can you sort this out by the end of the week!? (MAK 139001)<br> <br> There is no convenience in this online shopping at all, I'd rather go to the store.