Don't Ever Buy Online with Makro

<p>Don't Ever Buy From Makro On-line</p> <p> </p> <p>On Friday 26 November I ordered two items from Makro online. Payment was processed.</p> <p> </p> <p>I have become accustomed to the good service you receive from Takealot when you order online and, as such, when I still hadnt received the items four days later, I followed up by calling their online number on ***. I spoke to a "Lavisa". I gave them my order number and they advised me that there was a "picking error" on the order. They explained to me that this due to a lack of stock. Putting aside the inherent point of why are you selling items you dont have any stock of, or not at least warning customers when they place their order and pay that they may be a delay. I then asked them to confirm (i) whether it was both of the items that were out of stock; (ii) whether if it was a lack of stock at only their Germiston branch (which had been "assigned" the order) and whether their Woodmead branch had stock; and (iii) if their Woodmead branch had stock, whether I could simply collect the items, as it was now quite delayed, and there was no longer a benefit in waiting for delivery. Lavisa confirmed my phone number with me, and undertook to call me back that day. When I heard nothing back from Lavisa, I called their online number again on Thursday. I couldnt get through to Lavisa, so I spoke to "Isavela". She relayed the same message to me about the picking error. I asked the same thing of her as I did of "Lavisa", confirmed my phone number with her, and she undertook to call me back. When Lavisa failed to call me back on Thursday, I then took matters into my own hands and on Friday called the Woodmead and Germiston branches and confirmed with both branches that they did have stock. When I then called the online number again, they confirmed that, some 6 days after ordering the products, the products where now available for collection by the courier and that they would be delivered within the next few days. </p> <p> </p> <p>On the following Tuesday (9 days after order), having not received the delivery I tried to follow up by calling the online number again. I was told that it was with the courier and they would call me two hours before delivery to arrange delivery. When I tried to establish on what day delivery would be made, I was told 'that he doesnt work for the courier company and doesnt know' and then he proceeded to put the phone down on me.</p> <p> </p> <p>So, at present, and 9 days later - I dont have my product and I have no clue when it will be delivered. All I can say is, just dont ever bother ordering with Makro online, its just not worth it.</p> <p> </p> <p> </p>