JS
Jean S
1 reviews | Active since Oct 2019
13 Sept 2021, 09:54
Dominator problems
Bought a dominator from Makro Montague Gardens. The dominator's gears got worn out after one year and still well in it's waranty. I took it back and were quoted half the price of what I paid ( 2k) to fix it - their excuse is that they do not cover wear and tear. I am aware that the manufacturers have changed the quality of the gears after receiving similar complaints that the product ear out quickly - very dissapointment and will never support Creepy or Makro again
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Makro's replyOfficial
13 Sept 2021, 12:33Good day Jean,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant Departmental Managers to address and we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant Departmental Managers to address and we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply13 Sept 2021, 12:33
Official
Good day Jean,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant Departmental Managers to address and we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please be advised that we will contact the relevant Departmental Managers to address and we will revert to you with feedback within 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,