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JG
Jojo G

1 reviews | Active since Sept 2015

01 Jun 2020, 14:16

Dog Food for Bicycle

I had ordered a bicycle, but was send a dog food. I refused to accept the package. I was told that I will get a call from Makro Carnival regarding my order but I have not go the call today. I called the main call center 3 times and the agent was kind and told me they will follow-up in there internal message system. But I still now I have not go a call and do not know the status of my order.

0
Replies (2)
Makro
Makro's reply01 Jun 2020, 14:35
Official
Good day Jojo,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 hours.
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
JG
Jojo G's update12 Jun 2020, 07:19
Reviewer Update
Thank you for the assistance. After 5 calls and cancellation request, I finally got my bicycle.