TM
TAMZYN M
1 reviews | Active since Nov 2019
29 Jan 2025, 09:16
Does not refund customers for online orders that are out of stock.
It was my first time placing an online Order with Makro. Biggest mistake ever!! Few items were out of stock and I received notification thereof and informed that I will be refunded. Order was placed on 29 December 2024, no refund has been received. I have emailed multiple people from their online department all emails are blatantly ignored. This morning I made a call to Makro only to be passed from pillar to post and eventually had the call dropped. Never again will I place an order with Makro. Service is absolutely disheartening. I still have not received a refund.
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TAMZYN M's updateReviewer Update
10 Feb 2025, 16:56Hi Team Makro,
No refund has been received to date nothing has been resolved despite me emailing almost every member of your online team including your head office. It is clear that Makro does not value their clients therefore I will not encourage friends or family to support this business. I furthermore request to be compensated for the time, money spent on trying to get my issue resolved. This has affected my mental and emotional well being causing great distress
No refund has been received to date nothing has been resolved despite me emailing almost every member of your online team including your head office. It is clear that Makro does not value their clients therefore I will not encourage friends or family to support this business. I furthermore request to be compensated for the time, money spent on trying to get my issue resolved. This has affected my mental and emotional well being causing great distress
TM
TAMZYN M's update10 Feb 2025, 16:56
Reviewer Update
Hi Team Makro,
No refund has been received to date nothing has been resolved despite me emailing almost every member of your online team including your head office. It is clear that Makro does not value their clients therefore I will not encourage friends or family to support this business. I furthermore request to be compensated for the time, money spent on trying to get my issue resolved. This has affected my mental and emotional well being causing great distress
No refund has been received to date nothing has been resolved despite me emailing almost every member of your online team including your head office. It is clear that Makro does not value their clients therefore I will not encourage friends or family to support this business. I furthermore request to be compensated for the time, money spent on trying to get my issue resolved. This has affected my mental and emotional well being causing great distress