Does Makro still care about quility and service???

<p>Had a horrible encounter with a one of the Inventry Managers at Makro in Montague Gardens about a totem bicycle that was purchased for my son. Has the worste gearshifer you can ever come across. Was told my problem is that I am comparing it a Scott and the totem can do what the Scott does. The first sentance that came out of her mouth was the fact that they can not take the bike back! Was a bit shocked. She than wanted to explain the process that will be followed. and the fact that I had taken the bike for a service at reputable bike shop just drove her into rage, not sure why? She made it clear that my warranty falls away because of that. have taken all my other bikes for service but still have warranty on them. Was briefed that Makro also services bicycles and that was the first time I head about this!</p> <p> </p> <p>I left the bike with Makro and offered that they donate the bike to a charty of their choice. It was sold to my wife as a Bently by the sales person at the time. Disappointing.</p>