Does Makro offer customer support services?

I placed an online order for a Homestar FW40 A 5-Blade Pedestal Fan, which was delivered on 4 April 2025. Upon assembly, we discovered that the blades were not turning, and the motor emitted a burnt smell. We immediately disassembled the unit, repackaged it, and submitted a return request on the same day.

To date, the item has not been collected by your team. On 17 April 2025, I received an email stating that the return was rejected. I contacted your support line on Tuesday, 22 April and spoke to Nomsa, who assured me that I would be contacted within 48 hours. Unfortunately, I have yet to receive any feedback or action.

Customer support plays a vital role in maintaining trust and satisfaction, and I urge you to prioritize this matter. Please arrange for the item to be collected and process my refund as soon as possible.

Return Request ID: ***3