ZM
Zodwa M

1 reviews | Active since Jul 2017

04 Feb 2019, 09:16

***** online service at Makro river sands

Beware of their online service,it's filled with ****** from manager down.They removed my order after I went to cancel personally,without giving me my refund of an amount of R1985

I dealt with a pathetic online manager who had no clue,then they referred me to a character named nimrod mnsiai who claimed it will be processed,that was on the 23rd of January and today is the 4th of February,still no money on my account.. And they deleted my order on my profile history...

Order no: MAK **********

Do not use their online service

Very ***** people working there

Only exception was a guy named Ezekiel,who made an impressive attempt to sort out my first order,and made sure it was processed,things went sour when he handed my second order which was to be cancelled and refunded by this nimrod munis I character...

Be careful

0
Replies (2)
Makro
Makro's reply04 Feb 2019, 09:42
Official
 Hi Zodwa 

Thank you for your feedback. 

I'm sorry for the service you've experienced. This is certainly not the type of service we want any of our customers to receive from our Makro stores and staff. 

We will contact you shortly to have your concerns addressed with the relevant parties. 

Kind regards,
Tebogo Koitsioe
ZM
Zodwa M's update04 Feb 2019, 10:25
Reviewer Update
Hi Tebogo Well Tebogo,as I stated above it's Makro river sands Johannesburg...very simple..and I am sure the Makro order number will give you more details...if you are able to trace it on your system.I have called your customer service line,and nothing seemed to happen,so i am not expecting anything to happen,like my money being refunded back into my account. My email address is **********