Do you still send birthday vouchers?

<p>In the past I have received a birthday voucher from Makro annually. The past 3 years(this year included) I have not received any vouchers, even though the call centre claims that they have been issued to me. I have confirmed my email and contact information, and still not received anything. It is also claimed that the voucher was used in the previous 2 years, but definitely not by me the owner of the card specified. Is this even legal or is it a marketing gimmick?</p>